Data Controller: Avrasya Deniz Taşımacılığı Turizm Hizmetleri İnşaat Sanayi Ve Ticaret A.Ş. (hereinafter referred to as "Dentur Avrasya")
At Dentur Avrasya, we place the highest priority on the security and privacy of your personal data in accordance with the Law No. 6698 on the Protection of Personal Data ("KVKK") and international standards. This notice explains how your data is collected and processed during our ticketing and travel services.
1. Personal Data Processed
During ticketing, booking, and communication, the following data is processed:
- Identity Information: Name, surname, ID/Passport number, date of birth, nationality.
- Contact Information: Phone number, email address, physical address.
- Payment Information: Credit/debit card details (card number, expiry date, etc.) processed solely through relevant payment systems for transaction purposes.
- Travel Information: Route, departure date, ticket number.
2. Purposes of Processing
Your personal data is processed for the following purposes:
- Execution of ticketing operations and the fulfillment of the travel contract.
- Conducting customs and port transition procedures (passport control, etc.) in compliance with legal regulations.
- Informing passengers regarding cancellations, refunds, or schedule changes.
- Evaluation of customer complaints and suggestions.
- Fulfilling legal obligations (Police, Customs, Tax Authorities, etc.).
3. Data Sharing and Transfer
Your personal data may be shared with the following parties due to service fulfillment or legal requirements:
- Relevant official authorities (General Directorate of Security, Customs Directorates, Port Authorities).
- Payment gateways and banks.
- Our authorized agencies and business partners.
4. Your Rights
Under Article 11 of the KVKK, you have the right to find out whether your data is being processed, request correction of incorrect data, request the deletion of your data, and object to processing activities.
Contact: You may submit your requests regarding your personal data in writing to bodrum@denturavrasya.com.